FAQ

Product Questions

What types of products does Lunara Beauty Store offer?

We specialize in premium beauty and skincare items, including acne-prone skin solutions, bath and shower essentials, complexion products like blush and highlighter, body care collections, eye makeup, and more. Our menu features targeted options such as blemish care, cleansers, and day creams, designed for a personalized beauty routine.

Are your products suitable for sensitive or acne-prone skin?

Yes! We offer dedicated lines like “Acne-prone skin” and “Blemish Care” that are formulated to address specific concerns. All our products are carefully selected to ensure quality and effectiveness, but we recommend checking individual product descriptions for details on ingredients and suitability.

Do you have box sets or kits available?

Absolutely! Our “BOX SETS and KITS” section includes curated collections perfect for gifting or trying multiple products. These sets are designed to complement your beauty journey with ease and style.

Delivery and Shipping

Where does Lunara Beauty Store ship to?

We proudly offer global delivery to customers worldwide, excluding select remote areas in Asia and other regions. Our network ensures your beauty essentials reach you with care and precision, no matter where you are.

What are the shipping options and costs?

We provide two convenient shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, with delivery in 10-15 business days after dispatch. Ideal for prompt needs.
– Free Shipping: For orders over $50, delivered via EMS in 15-25 business days after dispatch. Perfect for larger hauls.

How long does order processing take?

Orders are processed within 1-2 business days from our Quincy, Massachusetts base. Delivery times start from the dispatch date, not the order date, and you’ll receive tracking information once your shipment is on its way.

Is the packaging secure for international delivery?

Yes! Every product is meticulously packaged to prevent damage during transit, ensuring your items arrive in perfect condition. We work with trusted carriers like DHL, FedEx, and EMS for reliable handling.

Payment Methods

What payment options do you accept?

We support multiple secure payment methods, including Visa, MasterCard, JCB, and PayPal. This flexibility allows for a convenient and risk-free shopping experience tailored to your preferences.

Is my payment information safe?

Absolutely. We use secure encryption and trusted payment gateways to protect your data. Your transactions are handled with the utmost care to ensure privacy and security.

Returns and Refunds

What is your return policy?

We accept returns within 15 days of receipt. If you’re not satisfied with your purchase, please contact us at [email protected] to initiate the process. We aim to make your experience risk-free and enjoyable.

Are there any conditions for returns?

Items must be in original condition and packaging. For full details, refer to our return policy page or contact customer service.

Account and General Inquiries

How can I track my order?

Once your order ships, we’ll send you detailed tracking information via email. You can use this to monitor your products’ journey right to your doorstep.

What if I have issues with my account or order?

Reach out to our customer service team at [email protected]. We’re here to assist with any account-related questions or order concerns promptly.

Do you offer discounts or loyalty programs?

Currently, we provide free shipping on orders over $50. Stay tuned to our website and newsletters for updates on future promotions and loyalty initiatives!