At Lunara Beauty Store, we are committed to ensuring your complete satisfaction with every purchase. We understand that finding the perfect beauty products is a personal journey, and we want to make your experience with us as seamless and luxurious as our product collections.
Quick Policy Overview: We accept returns and exchanges within 15 days of delivery. Products must be unopened, unused, and in original packaging to qualify for a full refund.
Eligibility Requirements
- Returns must be requested within 15 days of the delivery date
- Products must be in original, unopened packaging with seals intact
- Items must be in resalable condition
- Original receipt or order confirmation is required
Non-Returnable Items
For health and safety reasons, the following product categories cannot be returned or exchanged:
- BOX SETS and KITS (if opened or any component used)
- Opened skincare products (Acne-prone skin treatments, Cleansers, Day Creams, Eye contour products)
- Opened cosmetics (Blush and Highlighter, Concealer and Corrector, Eye shadow)
- Personal care items (BATH AND SHOWER products once opened)
These restrictions help us maintain the highest standards of hygiene and product integrity for all our customers.
Return & Exchange Process
- Submit Your Request: Contact our customer service team within 15 days of receiving your order using the template below
- Receive Authorization: We will respond within 24 hours with a Return Authorization Number and shipping instructions
- Package Your Items: Securely pack the items in their original packaging, including the Return Authorization Number inside the package
- Ship Your Return: Send the package to our returns address using a trackable shipping method
- Processing: Once received, we will process your return or exchange within 3-5 business days
Refund Information
Refund Timeline: Refunds are processed within 5-7 business days after we receive and inspect your return.
Refund Method: Funds will be returned to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
- PayPal: 3-5 business days
Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost for your replacement items.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Returns Address:
Lunara Beauty Store Returns
276 Adams Street
Quincy, US 02169
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Lunara Beauty Store Customer Service Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Reason for Return/Exchange: [Please specify reason]
Items to Return/Exchange:
- [Product Name 1] – [Quantity]
- [Product Name 2] – [Quantity]
Preferred Resolution: [Refund / Exchange for (specific product)]
I confirm that the items are unopened, unused, and in their original packaging.
Thank you for your assistance.
Sincerely,
[Your Full Name]
[Your Email Address]
[Your Phone Number]
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damaged item and packaging. We will arrange for a replacement or refund at no additional cost to you, including prepaid return shipping if necessary.
Need Assistance?
Our dedicated customer service team is here to help with any questions about returns or exchanges:
Email: [email protected]
Response Time: Typically within 24 hours
Address: 276 Adams Street, Quincy, US 02169
Thank you for choosing Lunara Beauty Store. We appreciate the opportunity to serve you on your beauty journey and are committed to ensuring your complete satisfaction with our premium products and services.