Shipping Information

Order Processing: All orders are processed within 1-2 business days after payment confirmation.

Shipping Methods & Timeframes

  • Standard Shipping – $12.95
    • Carrier: DHL or FedEx
    • Delivery Time: 10-15 business days after shipment
    • Tracking included
  • Free Shipping – Orders over $50
    • Carrier: EMS
    • Delivery Time: 15-25 business days after shipment
    • Tracking included

Please note: We ship worldwide except to select remote areas and certain Asian countries. Delivery times may vary based on destination and customs processing.

Returns & Exchanges

At Lunara Beauty Store, we’re dedicated to your satisfaction. Our return policy reflects our commitment to quality while maintaining the highest hygiene standards for all our customers.

Quick Policy Overview

  • Returns and exchanges accepted within 15 days of delivery
  • Products must be unopened, unused, and in original packaging
  • Original receipt or order confirmation required

Non-Returnable Items

For health and safety reasons, we cannot accept returns or exchanges on the following product categories once opened:

  • BOX SETS and KITS (if opened or any component used)
  • Opened skincare products (Acne-prone skin treatments, Cleansers, Day Creams, Eye contour products)
  • Opened cosmetics (Blush and Highlighter, Concealer and Corrector, Eye shadow)
  • Personal care items (BATH AND SHOWER products once opened)

These restrictions help us maintain product integrity and ensure the safety of all our valued customers.

Eligibility Requirements

  • Returns must be requested within 15 days of the delivery date
  • Products must be in original, unopened packaging with seals intact
  • Items must be in resalable condition
  • Original receipt or order confirmation is required

Return & Exchange Process

Step-by-Step Guide

  1. Submit Your Request

    Contact our customer service team within 15 days of receiving your order using the template provided below.

  2. Receive Authorization

    We will respond within 24 hours with a Return Authorization Number and detailed shipping instructions.

  3. Package Your Items

    Securely pack the items in their original packaging, including the Return Authorization Number inside the package.

  4. Ship Your Return

    Send the package to our returns address using a trackable shipping method.

  5. Processing

    Once received, we will process your return or exchange within 3-5 business days.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number] Email to: [email protected] Dear Lunara Beauty Store Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Purchase] Reason for Return/Exchange: [Please specify reason] Items to Return/Exchange: [Product Name 1] – [Quantity] [Product Name 2] – [Quantity] Preferred Resolution: [Refund / Exchange for (specific product)] I confirm that the items are unopened, unused, and in their original packaging. Thank you for your assistance. Sincerely, [Your Full Name] [Your Email Address] [Your Phone Number]

Refund Information

Refund Timeline

Refunds are processed within 5-7 business days after we receive and inspect your return.

Refund Method

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-7 business days
  • PayPal: 3-5 business days

Note: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost for your replacement items.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or defective products. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damaged item and packaging. We will arrange for a replacement or refund at no additional cost to you, including prepaid return shipping if necessary.

Need Assistance?

Our dedicated customer service team is here to help with any questions about shipping, returns, or exchanges:

  • Email: [email protected]
  • Response Time: Typically within 24 hours
  • Returns Address:
    Lunara Beauty Store Returns
    276 Adams Street
    Quincy, US 02169

Thank you for choosing Lunara Beauty Store. We appreciate the opportunity to serve you on your beauty journey and are committed to ensuring your complete satisfaction with our premium products and services.